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Dog A.I.D. is committed to upholding the highest standards in everything we do to improve the lives of physically disabled people and their families throughout the UK.
Your support means everything to us, so our Fundraising Promise sets out how we strive to comply with best practice and act in an open and honest manner:
We are clear
We are honest and open
We are respectful
We are accountable
We are committed to providing the highest standards of service to anyone who engages with our work. Therefore, we are keen to hear from anyone who feels that we have fallen short of this commitment. Feedback can be provided by telephone, email or writing to the contact details included on our website.
We will acknowledge all feedback with an initial response within 10 working days of receipt. Whilst we would also expect to resolve most complaints within this timescale, we aim to provide a full response within 20 working days.
We monitor all complaints and use this to inform continuous improvement and will always provide clear, evidence-based, decisions in all cases.